Anything You Need

FREQUENTLY ASKED QUESTIONS

More Information About Our Resort

We are happy to chat by phone or reply to emails that answer any questions you may have about our properties or upcoming stays. In the meantime, browse through these answers to common questions that will help you be as informed as possible during your stay with us.

General

Check-in is at 15:00, and check-out is at 12:00.

All rooms are non-smoking. Smoking is permitted in designated areas only.

Our fitness centre is open 24/7 and is equipped with state-of-the-art free weights and cardio equipment. High-intensity classes by guest instructors, including TRX training sessions and Beach Boot Camps may be arranged on demand.

No, but business services may be arranged on demand via front desk at any time during your stay.

Yes, we have a seafront Olympic-sized swimming pool that is available to all guests of our resort. Guest staying at our pool access rooms, enjoy access to a swimming pool from the privacy of their own terrace, while all villas feature private plunge pools.

Pimãanda by HARNN spa is open from 10:00 until 19:00 and from 10:00 until 20:00 on weekends.

Private parties and events in your accommodation are not encouraged and live entertainment or other sources of possibly disturbing noise are prohibited. 

Please contact our team and we would be happy to make arrangements for functions and events as required. 

Reservations

Our villas are best enjoyed when occupied by a maximum of two guests and we would not recommend adding rollaway or extra beds. All of our Oceanfront Pool Villas may be connected to the villa next door via the private terrace and pool garden area. Alternatively, families and larger parties travelling together may enjoy one of our two-bedroom family suites or a set of connecting family rooms.

These depend on the rate and the plan booked. Please see the terms and conditions in your reservation confirmation.
The minimum age requirement to check in to a room is 18.

Stays for children up to the age of 12 are complimentary.

A government-issued identification document, such as a passport, is required at check-in.

You may always contact our reservations team and we will do our best to assist you. However, please note that in some cases bookings made via third parties and not via any of our direct channels, may require that we redirect you to the booking source for any changes.

Yes, we offer connecting villas. All of our Oceanfront Pool Villas connect to the villa next door via their private pool terrace and garden area.

Yes, we offer a selection of accessible rooms. For further information please contact our reservations team and they will be happy to assist you as needed.

Restaurants

LANAI
12:00 until 22:00

Boho
Breakfast 6:30 until 11:00
Lunch 11:00 until 17:30
Dinner 17:30 until 22:00

HOM
7:00 until 17:00

Fish House
10:00 until 22:00

SHADES
9:00 until 19:00

Accounting

For bill enquiries, please contact the front desk.

Credit cards, debit cards, bank transfer and cash with credit card guarantee are all accepted options.

 

Concierge

Please contact our concierge team for the arrangements.

Choose Dates

GYM Personal Training registration

Best Rates + Special Perks

By booking direct on our website and becoming an IHG® Rewards Club member, you’ll enjoy what you can’t get elsewhere.

  • Guaranteed best rates when you book on our website
  • Access to more flexible cancellation policies
  • Complimentary WiFi for members
  • Exclusive rewards member rates
  • Custom stay preferences
  • Earn credit towards reward nights
  • Access to discounts on room upgrades
  • Access to early check-in and late checkout
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BEST RATES. ALWAYS.